Q: When will my order ship?
A: Orders are usually shipped within 2 business days. If for some reason we are unable to ship within that time frame we will email you and explain the situation. In case of shipping delay, we will not charge your credit card until we are ready to ship.
Free shipping on all orders of $150 or greater. (7-10 business days).
Flat rate shipping of $15 for all orders less than $150. (7-10 business days.)
Please note the shipping time is estimated from the date the shipment leaves our warehouse.
How to Return an Item Purchased Online:
All items must be unopened, unworn and in new condition to be eligible for a return. You must contact us within 30 days of receiving your item to validate your return. Please contact us by emailing firstname.lastname@example.org. We will provide you with a Return Authorization # and assist you with your return.
What Do We Accept as Returns?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A Return Authorization # is necessary for all returns.
We accept all unworn, new items, within 30 days of receipt. Masks must be unopened and sealed in original packaging to be eligible for return. Returns will be offered as store credit. NO CASH BACK. Do not send an item back if you do not meet these criteria. Any unauthorized or ineligible items returned to Provincial Sales Group will be returned to sender, COD.
If you would like to exchange your item, Contact Us at email@example.com within 30 days of receipt. Your item must be unworn and in new condition to be eligible for exchange. Masks must be unopened and sealed in original packaging to be eligible for exchange.
A Return Authorization # is necessary for all exchanges. Exchanges can be done in store or by mail.
The customer is responsible for return shipping. Mask purchases are non refundable if packaging is damaged or open. Your mask is a key component of your care plan, online purchases of masks should be for replacement purposes only and should be identical to one that has been sized and fit by one of our trained clinicians. If you are unsure of your mask size or style, please contact your local Provincial Sleep Group clinic before ordering. If you would like to exchange or return your item in store, bring your unworn, new item, along with your sales receipt within 30 days of receipt, to your local Provincial Sleep Group and you will be issued store credit.
If you have received a product which appears to have a manufacturer’s defect please contact us by email, firstname.lastname@example.org, within 30 days of receipt. We will arrange for the exchange of your item. Please do not send your purchase back to the manufacturer.
Return and Exchange Shipping
To return your product, you should mail your product to: #114, 17704-103 Avenue EDMONTON Alberta CA T5S 1J9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.